Question 1

Is local delivery available?

Accepted Answer

Not yet. Delivery is in progress and coming soon. Store pickup is available now at the Toronto, Beeton, and Gilford locations.

Question 2

How much will delivery cost?

Accepted Answer

Delivery pricing has not been announced. Coverage, timing, and fees will be published before the service launches.

Question 3

Can I request a delivery date?

Accepted Answer

Not yet. Delivery scheduling will become available when the service launches. You can call now to arrange store pickup.

Question 4

What are your delivery hours?

Accepted Answer

Delivery hours have not been announced because the service is not available yet. Store hours are listed on the Locations page.

Question 5

Do you offer pickup?

Accepted Answer

Yes. Call Toronto, Beeton or Gilford with your product list. The store will confirm the price, preparation details and pickup time before you travel.

Question 6

How will I know when delivery launches?

Accepted Answer

The website will be updated with coverage, timing, and ordering details before delivery becomes available.

Question 7

How is my order packaged?

Accepted Answer

Packaging depends on the cut and quantity. Ask about portioning, bulk packs, freezer planning, or special handling when you call to arrange pickup.

Question 8

What payment methods do you accept?

Accepted Answer

Payment options can vary by store and order type. The store will confirm the accepted method when it confirms your order.

Question 9

Can I modify or cancel my order?

Accepted Answer

Call the store as soon as possible. Once custom cutting or preparation has started, changes may not be possible. The team will tell you what can still be adjusted.

Question 10

How will I receive order updates?

Accepted Answer

Phone orders are confirmed by the store. The team will explain the pickup time and how any timing updates will be shared.

Question 11

Is there a minimum order amount?

Accepted Answer

Call the store with your product list and quantities. The team will confirm any order requirements, pricing, and pickup details.

Question 12

Where does your meat come from?

Accepted Answer

The selection changes by product and season. Ask the butcher about the current source, cut and format for the item you are considering.

Question 13

How long will my meat stay fresh?

Accepted Answer

Keep the product cold and follow the label or the butcher's storage instructions. Safe storage time varies by cut, packaging and whether the meat is fresh or frozen, so ask when you pick up the order.

Question 14

Are your products organic or grass-fed?

Accepted Answer

Availability varies. Call the store and name the product and sourcing standard you need. The team will tell you what is currently at the counter or available by request.

Question 15

Can I request custom cuts?

Accepted Answer

Yes. Tell the store the product, thickness, portion size, trim, quantity and cooking plan. The butcher will confirm what can be prepared, the lead time and the current price.

Question 16

What is your refund policy?

Accepted Answer

Contact the store that handled the order as soon as you notice a problem. Keep the product, packaging and receipt until the team has reviewed the issue. See the Refund Policy page for the current terms.

Question 17

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes. Restaurants, caterers, grocers, and other food-service buyers can call for current wholesale pricing, recurring quantities, custom preparation, and pickup planning.

Question 18

How do I contact customer service?

Accepted Answer

Pickup and wholesale orders are placed by phone with the farm stores; the Jane St market is walk-in only. Beeton is (905) 729-2771, Gilford is (905) 775-6775.

Question 19

Where can I find current specials?

Accepted Answer

Start on the Special Offers page, then call before travelling. Weekly deals can sell out or change, and the store will confirm the packed weight, price and availability.

Frequently Asked Questions

Call Us Directly

Store Details

Bulk & Wholesale

Most Popular Questions

Is local delivery available?

How much will delivery cost?

How is my order packaged?

Where does your meat come from?

What is your refund policy?

Is local delivery available?

How much will delivery cost?

Can I request a delivery date?

What are your delivery hours?

Do you offer pickup?

How will I know when delivery launches?

How is my order packaged?

What payment methods do you accept?

Can I modify or cancel my order?

How will I receive order updates?

Is there a minimum order amount?

Where does your meat come from?

How long will my meat stay fresh?

Are your products organic or grass-fed?

Can I request custom cuts?

What is your refund policy?

Do you offer wholesale or bulk pricing?

How do I contact customer service?

Where can I find current specials?

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